Privacy Policy

1. Introduction

Flamme Rendencia ("we", "us", or "our") respects your privacy and is committed to protecting any information you share with us. This Privacy Policy applies to our website, platform, and any related services (collectively, the "Services") and describes the types of information we may collect, how we use it, and the choices available to you.

2. Information We Collect

Information you provide directly: This may include your name, email address, company details, and any other information you submit through contact forms, account registration, or onboarding requests.

Information collected automatically: When you access our Services, we may automatically collect certain technical data such as IP address, browser type, device identifiers, pages visited, and timestamps, typically through cookies and similar tracking technologies.

Information from third parties: We may receive limited information about you from service providers or partners who assist us in operating our Services, where permitted by applicable law.

3. How We Use Information

We use the information we collect to: (a) provide, maintain, and improve our Services; (b) respond to inquiries and provide customer support; (c) send administrative communications, including updates about our Services; (d) monitor usage patterns to improve platform performance and security; and (e) comply with applicable legal obligations.

4. Cookies and Tracking Technologies

We may use cookies, web beacons, and similar technologies to recognize your browser, remember preferences, and gather analytics about how our Services are used. You can usually set your browser to refuse cookies or alert you when cookies are being sent, though some parts of the Services may not function properly without them.

5. Legal Basis for Processing

Where applicable law requires a legal basis for processing personal data, we rely on one or more of the following: your consent, the necessity of processing to perform a contract with you, compliance with a legal obligation, or our legitimate interests in operating and improving our Services, provided such interests are not overridden by your rights.

6. How We Share Information

We do not sell personal information. We may share information with: (a) service providers who perform functions on our behalf, such as hosting or analytics, subject to confidentiality obligations; (b) professional advisors such as auditors or legal counsel; (c) regulators or authorities where required by law; and (d) a successor entity in connection with a merger, acquisition, or sale of assets.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law, such as for tax, accounting, or regulatory purposes.

8. Data Security

We implement reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. International Data Transfers

If you access our Services from outside the jurisdiction in which our servers or personnel are located, your information may be transferred to, stored, and processed in a different country. Where required, we will take appropriate steps to ensure such transfers comply with applicable data protection laws.

10. Your Rights and Choices

Depending on your jurisdiction, you may have rights regarding your personal information, including the right to access, correct, delete, or restrict processing of your data, and the right to object to certain processing activities or to request a copy of your data in a portable format. To exercise any of these rights, please contact us using the details provided on our Contact page.

11. Children's Privacy

Our Services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

12. Third-Party Links

Our Services may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of such third parties, and we encourage you to review their respective privacy policies.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will indicate the date of the most recent revision at the top of this page. Continued use of our Services after any update constitutes acceptance of the revised policy.

14. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please reach out to us via the contact details listed on our Contact page.